Refund Policy
Last updated: 28 September 2026
Coins are used as you go, so most purchases can't be undone once spent. But if something went wrong on our side, we'll make it right.
When you can get a refund
- Payment taken, coins not added: if your bank or UPI app shows a successful payment but the coins never reached your wallet, we'll add the coins or refund the payment.
- Charged twice: duplicate charges for the same purchase are refunded in full.
- Billing errors: if a call was charged for minutes that didn't connect because of a fault on our side, we'll return those coins to your wallet.
When we can't refund
- Coins already spent on calls you took part in, messages you sent or gifts you gave.
- Unused coins after you delete your account or it is banned for breaking our rules.
- A call ending because your balance ran out: you're warned in the call before that happens.
How call billing works
Each minute is charged at the creator's rate as it starts, beginning when the creator answers. A call that isn't answered costs nothing. Your coin history in the app's wallet lists every charge.
How to ask
- Write to us within 7 days of the payment or call through Contact us.
- Include your BolYaar ID (shown on your profile), the date and time, and the payment reference (UTR) if it's about a purchase.
- We aim to reply within 3 working days. Approved refunds go back to your original payment method, usually within 5–7 working days; coin corrections appear in your wallet at once.